Development of public remote services

Development of public remote services

A team of OULLabs specialists involved residents and employees in the development of remote services. The goal of this project was to evaluate and develop remote services for the City of Oulu via service design and collect user experiences, opinions and development ideas from residents and employees.

A team of OULLabs specialists conducted a service design project and a user experience study as part of the EPPI remote service project of the City of Oulu. Additional surveys for residents and service providers were conducted via the PATIO forum and UBI displays.

Overall, more than 180 residents, four municipalities and seven authoritative bodies took part in the development project. The views of the residents and service providers gave valuable information for the development of an e-service operations model.